Requesting a Firmware update for your IP camera(s)

Updating firmware on your IP cameras may be necessary to get your cameras working correctly on your recorder. To request a firmware check for your cameras, we need the following information from the camera: Camera Serial Number, current Firmware Version and Firmware Build Date. All this information may be found in the Information page of the camera's web GUI. The Firmware Version and Build Date will be shown next to System Version, and the Serial Number may be found next to S/N. See picture below for reference. 

You may send a screenshot of the Version tab, or copy and paste the information into an email and send it to: [e-mail]. You may also create a ticket by clicking the following link: https://icrealtime.zendesk.com/hc/en-us/requests/new. If you have an existing ZenDesk ticket, you may reply to those messages directly with the information. Once we have the information, we will email you a link to a Google Drive folder where you may download your firmware. Download the firmware to your computer or a USB drive, and log in to the camera needing the update. Click on the Settings tab found on the top right of the camera web page. Click on System, then Upgrade. 

Click the Browse button to open the dialog box to find your firmware. Find the firmware file (it will end with .bin), click the appropriate file, and it will show in the box next to File Name. Once the file is selected, click the Open button. 

 

The firmware file path will show in the box next to the browse button. Now you are ready to start upgrading the camera. Click the Upgrade button, and you will see a window pop up notifying you the firmware files are being transmitted to the camera. 

When the Transmitting files process finishes, another window will pop up showing the upgrade progress. When the progress bar reaches the end, the message will change and the camera will reboot itself.

When the camera finishes rebooting, check the settings on your camera to ensure they have not changed. Some firmware updates change settings on the camera. 

If you have multiple cameras that need a firmware update, you may use our ConfigTool for Windows or Mac. Using the ConfigTool will allow you to upgrade multiple cameras at a time, provided they all take the same firmware.

Disclaimer:

Due to the age of the device(s), warranty status may be expired or in proration. Any damage caused by updating the machine, e.g. loss of power during the update, will not change the warranty status. You can reach out to [e-mail] with the serial number if you'd like to verify the warranty before proceeding with the update.