As with most computers, IC Realtime devices may need firmware updates to operate normally. Firmware is made for various reasons, such as patching bugs, increasing security, or for compatibility.
Please be mindful when applying updates - certain functionality may change or advance over time (things like ONVIF client versions, analytics, and new features may replace older ones). Ensure there is a compelling reason to update, and be mindful of the impact on third-party devices that may interface with this product.
Do not interrupt the device while the update is in progress or risk damaging the equipment. IC Realtime will recommend to factory default the device after updating to ensure any lingering configurations are removed.
Notes - NVR-MX & NVR-FX recorders that are on system version V3.216 will not update to the V4.0. Interfaces shown in this guide are for general-purpose and there may slight variations.
Update Method
Acquiring Firmware
You can get the firmware from the device’s product page if you’re a dealer/distributor of IC Realtime equipment. You’d log into your dealer portal, go to the product page, and scroll to the bottom of the page. From here, you’ll see a section titled Downloads with a link to the firmware.
If you do not have a dealer store login, one can be requested by either your sales representative or by contacting iCare at:
- icare@icrealtime.com
- iCare Customer Service: (866) 997-9009
You’ll need to reach out to technical support for a firmware request if you’re updating a legacy device or don’t have dealer portal access. We request you provide us with
- Serial Number
- System Version
- Build Date.
You can send this information to tech@icrealtime.com.
ConfigTool
The ConfigTool is a multi-purpose tool IC Realtime provides that is used for discovering cameras, changing settings, and updating firmware. You can get the software from icrealtime.com/downloads.
- Select Search Setting and update the password field to match the device you're trying to update.
- Select the Upgrade menu. The icon will have an arrow pointing up.
- Select Browse next to your device and navigate to the firmware file that was previously downloaded. You can check multiple boxes and select Batch Upgrade if the devices use the same firmware file.
- After the file is selected, press the Upgrade option next to Browse.
- The device will reboot upon completion.
Web UI
Both recorders and cameras have web interfaces where you can update firmware. Most camera interfaces will look similar, but you may notice differences between the recorders depending on the age. Some devices will only allow access through Internet Explorer. If you can’t log in using a modern browser, try using IE.
You can access the web UI by typing in the device’s IP address into a web browser. The firmware update menu will always be within the system settings.
- Log into the device by typing its IP address into a browser. You'll need to use Internet Explorer if you're prompted to install a plugin.
- Navigate to the System Settings. This location will vary depending on the firmware. It may be under Setup -> System or under Advanced Settings -> System Operation
- Select Upgrade/System Upgrade.
- Select Browse and navigate to the firmware file that was previously downloaded.
- Select Update/Upgrade
- The device will reboot upon completion
Local UI
Only recorders have a local UI. IC Realtime recorders will only recognize a thumb drive formatted in FAT32. There are many tutorials on YouTube to format a drive in FAT32 if you’re unsure how to do this. Once the drive is in the proper format, you can proceed with the steps below. The UI may look different than the one below, but the steps will be the same.
- Connect the thumb drive with the firmware file to one of the USB ports on the recorder.
- Select System Update/System Upgrade from the window that automatically pops up. You may need to log into the system first.
- Select System Update from the next menu.
- Select the firmware file from the list and select OK to begin the update. Depending on firmware, you may be brought to another screen which will require you to press Start.
- The device will reboot upon completion.
Comments
0 comments
Please sign in to leave a comment.