Playback FAQ

Q: Why does playback always start at the top of the hour, even if I click 15 minutes after?

A: This is typically caused by a time sync settings conflict between the IP cameras and the recorder when the cameras are connected through an external PoE switch, refer to this guide to ensure that the cameras are set up properly in this case.

Q: How do I access my recorded footage?

A: The preferred method to access your recorded footage is through a PC with the desktop software, however there are a few alternative ways to access the footage saved to your recorder: through the local interface with a mouse and monitor, through a PC using the web interface and also through the mobile apps. Use this link to choose your interface.

Q: Why can't I pull up any footage from my recorder?

A: The main cause for footage to not be found is an issue with the HDD, however there are a few settings found in this guide that can be changed in order to ensure that footage will be recorded in the future.

Q: Where are my video files saved on my iPhone/Android? I saved a clip but I can't find it

A: The files are saved to your local storage on your phone, accessible through the gallery app or any other file manager app to access the latest saved files.

Q: What file format does the recorder save the video as by default?

A: The file format of the video files from the recorder are .dav and will need to be opened by either the Smart ICRSS remote client software or the Smart ICRSS Player in order to view the footage.